Degraded task execution

Incident Report for HelloID

Resolved

This incident has been resolved.

Posted Jul 27, 2020 - 15:26 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 23, 2020 - 10:18 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 22, 2020 - 16:54 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 22, 2020 - 16:38 UTC

Investigating

Self service products with configured actions might have problems being executed. These product requests are stuck in the 'Pending' state.

Posted Jul 22, 2020 - 15:00 UTC

This incident affected: HelloID West Europe (Service Automation).