Mitigation: We identified a recent change to WAN as the underlying cause and have rolled back this change. Networking telemetry shows recovery from 09:00 UTC onwards across all regions and services, with the final networking equipment recovering at 09:35 UTC. Most impacted Microsoft services automatically recovered once network connectivity was restored, and we worked to recover the remaining impacted services.
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Jan 25, 13:32 UTC
Update -
We are continuing to work on a fix for this issue.
Jan 25, 08:18 UTC
Identified -
Microsoft 365 has an outage. It seems this causes problems for HelloID. We keep investigating.
Jan 25, 08:18 UTC
Investigating -
Currently, it is not possible to log into HelloID for some users. We are investigating the issue.
Jan 25, 07:14 UTC
Jan 25, 2023
Unresolved incident: HelloID Access Management - Long redirect and load times.
Resolved -
This incident has been resolved.
Jan 16, 07:38 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 11, 08:07 UTC
Update -
We are continuing to work on a fix for this issue.
Jan 10, 15:45 UTC
Update -
We will be releasing a hotfix according to the scheduled maintenance.
Jan 10, 14:35 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jan 10, 13:57 UTC
Investigating -
At the moment we are investigating an issue where you receive an error when you request a product that should for example give you access to a certain group.
Jan 10, 13:43 UTC