Update - Tonight we will be releasing a hotfix. Due to this hotfix the portal will be down for a short amount of time.
We will keep monitoring the situation.
Jan 17, 15:29 UTC
Monitoring - At this time, you may experience reduced performance when using HelloID Access Management and Service Automation.
The problem has been identified and has been resolved.
We are monitoring the situation at this time.
Jan 17, 08:27 UTC
HelloID West Europe Degraded Performance
90 days ago
99.98 % uptime
Today
Provisioning Operational
90 days ago
99.99 % uptime
Today
Service Automation Degraded Performance
90 days ago
99.99 % uptime
Today
Access Management Degraded Performance
90 days ago
99.96 % uptime
Today
HelloID West America Operational
90 days ago
99.99 % uptime
Today
Provisioning Operational
90 days ago
99.99 % uptime
Today
Service Automation Operational
90 days ago
99.99 % uptime
Today
Access Management Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 21, 2022

No incidents reported today.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

Unresolved incident: Reduced performance HelloID Access Management and Service Automation.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
Completed - The scheduled maintenance has been completed.
Jan 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2022.01 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Jan 3, 07:23 UTC
Completed - The scheduled maintenance has been completed.
Jan 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 10:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2022.01 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Jan 3, 07:22 UTC
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.