All Systems Operational
Management Portal Operational
90 days ago
100.0 % uptime
Today
Customer portal Operational
90 days ago
99.94 % uptime
Today
West Europe Operational
90 days ago
99.91 % uptime
Today
West America Operational
90 days ago
99.96 % uptime
Today
Provisioning services Operational
90 days ago
100.0 % uptime
Today
West Europe Operational
90 days ago
100.0 % uptime
Today
West America Operational
90 days ago
100.0 % uptime
Today
Task catalogue Operational
90 days ago
100.0 % uptime
Today
Task orchestrator Operational
90 days ago
100.0 % uptime
Today
Agent communication services Operational
90 days ago
100.0 % uptime
Today
West Europe Operational
90 days ago
100.0 % uptime
Today
West America Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Security Hotfix Feb 7, 14:30-14:40 UTC
On 14:30 UTC we will update the portal with a security hotfix. This will cause a short interruption of the services. We apologize for the inconvenience.
Posted on Feb 7, 13:36 UTC
Past Incidents
May 19, 2019

No incidents reported today.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019
Resolved - We have identified multiple reasons that cause degraded performance. For production scenarios, we have resolved resource capacity issues. The following months we will upgrade various components to improve the responsiveness and availability of the HelloID platform.
May 7, 11:55 UTC
Update - We are continuing to investigate this issue.
May 3, 04:01 UTC
Investigating - We are currently investigating an issue that has causes slow response time in the last 24 hours. We will provide an update when more information is available.
May 2, 12:01 UTC
May 6, 2019

No incidents reported.

May 5, 2019

No incidents reported.