All Systems Operational
Uptime over the past 90 days. View historical uptime.
HelloID West Europe Operational
90 days ago
99.47 % uptime
Today
Provisioning Operational
90 days ago
98.65 % uptime
Today
Service Automation Operational
90 days ago
99.77 % uptime
Today
Access Management Operational
90 days ago
100.0 % uptime
Today
HelloID West America Operational
90 days ago
99.39 % uptime
Today
Provisioning Operational
90 days ago
98.47 % uptime
Today
Service Automation Operational
90 days ago
99.7 % uptime
Today
Access Management Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
HelloID Provisioning maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 13:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 13:00 UTC
Scheduled - We will be performing scheduled maintenance of HelloID Provisioning. There should be no noticeable degradation of performance or functionality.

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Jan 13, 11:17 UTC
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021
HelloID Provisioning maintenance
Completed - The scheduled maintenance has been completed.
Jan 7, 14:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 14:30 UTC
Scheduled - We will be performing scheduled maintenance of HelloID Provisioning. There should be no noticeable degradation of performance or functionality.

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Jan 7, 13:47 UTC
AzureAD provisioning sync partially works: creating or updating accounts can fail depending on the mapping
Resolved - This incident has been resolved.
Jan 7, 12:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 6, 13:07 UTC
Investigating - When using primary contract in field mapping, creating or updating accounts do not work.
Workaround is available by switching to complex mapping.

The following message can be seen from the entitlement screen:
"Could not execute the mapping for field Department for person . Ambiguous match found."

Mapping preview says:
"Error: Ambiguous match found."
Jan 5, 16:56 UTC
Jan 6, 2021
HelloID Provisioning maintenance
Completed - The scheduled maintenance has been completed.
Jan 6, 13:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 13:00 UTC
Scheduled - We will be performing scheduled maintenance of HelloID Provisioning. There should be no noticeable degradation of performance or functionality.

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Jan 6, 12:32 UTC
Jan 5, 2021
Jan 4, 2021
HelloID Release 2020.12 West Europe
Completed - The scheduled maintenance has been completed.
Jan 4, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 19:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2020.12 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Dec 14, 10:22 UTC
HelloID Release 2020.12 West US
Completed - The scheduled maintenance has been completed.
Jan 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 08:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2020.12 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Dec 14, 10:21 UTC
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