All Systems Operational
Management Portal Operational
90 days ago
100.0 % uptime
Today
Customer portal Operational
90 days ago
99.51 % uptime
Today
West Europe Operational
90 days ago
99.51 % uptime
Today
West America Operational
90 days ago
99.52 % uptime
Today
Provisioning services Operational
90 days ago
100.0 % uptime
Today
West Europe Operational
90 days ago
100.0 % uptime
Today
West America Operational
90 days ago
100.0 % uptime
Today
Task catalogue Operational
90 days ago
100.0 % uptime
Today
Task orchestrator Operational
90 days ago
100.0 % uptime
Today
Agent communication services Operational
90 days ago
100.0 % uptime
Today
West Europe Operational
90 days ago
100.0 % uptime
Today
West America Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 5, 2020

No incidents reported today.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020
Resolved - All systems are up and running again
Apr 2, 06:40 UTC
Monitoring - Deployment was successful. Monitoring all systems to be up again.
Apr 2, 06:38 UTC
Identified - We are deploying a new version with a hotfix for MFA
Apr 2, 06:34 UTC
Apr 1, 2020
Resolved - The MFA for the customer portal is up and running
Apr 1, 17:36 UTC
Monitoring - Deployment was successful. Waiting for all systems to come online again.
Apr 1, 17:32 UTC
Update - We are deploying a new version with a hotfix for MFA
Apr 1, 17:30 UTC
Identified - We will be deploying a new version with a hotfix for MFA at 19:30.
The MFA services might be temporarily unavailable around that time.
Apr 1, 15:47 UTC
Resolved - This incident has been resolved.
Apr 1, 07:57 UTC
Investigating - We are investigating an issue that is causing random error 500 pages when browsing in the HelloID portal.
Apr 1, 05:57 UTC
Mar 31, 2020

No incidents reported.

Mar 30, 2020
Resolved - HelloID is up and running again
Mar 30, 17:05 UTC
Monitoring - The new version is deployed. We're validating the result.
Mar 30, 17:02 UTC
Identified - The new version is being deployed
Mar 30, 17:00 UTC
Investigating - A critical issue will be fixed in MFA
Mar 30, 16:58 UTC
Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 10:01 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2020.3 of HelloID.

Please check the release notes for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Mar 29, 20:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 20:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2020.3 of HelloID.

Please check the release notes for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Mar 25, 13:26 UTC
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.