All Systems Operational

Uptime over the past 90 days. View historical uptime.
HelloID West Europe Operational
Provisioning Operational
Service Automation Operational
Access Management Operational
HelloID West America Operational
Provisioning Operational
Service Automation Operational
Access Management Operational
HelloID Training Operational
Provisioning Operational
Service Automation Operational
Access Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 10, 2026

No incidents reported today.

Nov 9, 2026

HelloID Release 2026.11 WE
Completed - The scheduled maintenance has been completed.
Nov 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 19:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2026.11 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Nov 2, 12:15 UTC
HelloID Release 2026.11 Training
Completed - The scheduled maintenance has been completed.
Nov 9, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 08:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2026.11 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Nov 2, 12:14 UTC
HelloID Release 2026.11 WUS
Completed - The scheduled maintenance has been completed.
Nov 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 08:01 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version2026.11 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Nov 2, 12:13 UTC

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

HelloID unavailable for some tenants
Resolved - Our investigation shows that no customer databases were affected. All customer portals have been working normally throughout this time. Thank you for your patience. If you have any questions, please submit a ticket via the service desk.
Oct 27, 20:10 UTC
Investigating - We are currently experiencing an issue with HelloID. Some tenants are unavailable because the underlying database cannot be reached. The cause appears to be related to Azure, but we are still investigating. We will keep you updated on our progress.
If you need more information, please submit a ticket via the service desk.
Oct 27, 15:18 UTC
Issues with HelloID portal access and login
Resolved - Cloudflare has posted an update on their status page. It clearly shows that the issue is not in HelloID, but in firewalls that recently received a firmware update. According to Cloudflare, the issue needs to be resolved by the vendors of these firewalls.

https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
Oct 27, 13:59 UTC
Investigating - We are currently experiencing issues with access to HelloID portals and with logging in. We are investigating the cause. As soon as we know more, we will post an update here. Would you like to receive updates directly? Please create a ticket via our support portal.
Oct 27, 09:12 UTC
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