All Systems Operational

Uptime over the past 90 days. View historical uptime.
HelloID West Europe Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Service Automation Operational
90 days ago
100.0 % uptime
Today
Access Management Operational
90 days ago
100.0 % uptime
Today
HelloID West America Operational
90 days ago
99.8 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Service Automation Operational
90 days ago
100.0 % uptime
Today
Access Management Operational
90 days ago
99.42 % uptime
Today
HelloID Training Operational
Provisioning Operational
Service Automation Operational
Access Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 15, 2026
Some applications are not available to users
Resolved - The issue has been resolved.

Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/

We apologize for any inconvenience caused.
Jun 15, 07:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 13:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 12, 10:21 UTC
Update - Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms.

Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.
Jun 12, 09:12 UTC
Investigating - Some users have reported that they cannot access applications they should have access to.

We are currently investigating the issue. We will share an update as soon as we have more information.
Jun 12, 06:53 UTC
Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Jun 11, 2026
JWKS document error using OpenID Connect applications.
Resolved - This incident has been resolved.
Jun 11, 13:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 08:24 UTC
Identified - The issue has been identified, and a fix is scheduled to be implemented.

To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable.
This downtime will not affect any scheduled processes or planned executions during this period.

We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.
Jun 10, 07:14 UTC
Investigating - SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.”

We are investigating the issue and will provide an update as soon as more information is available.
Jun 8, 14:24 UTC
Jun 10, 2026
HelloID Release 2026.06 WE
Completed - The scheduled maintenance has been completed.
Jun 10, 19:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 10, 08:31 UTC
HelloID 2026.06 update postponed
Resolved - The HelloID 2026.06 update has been released.

If you have any questions or issues please contact HelloID customer support via https://tools4ever-support.topdesk.net/
Jun 10, 19:04 UTC
Identified - The HelloID 2026.06 release is now scheduled for Wednesday, June 10 at 20:00 CEST.

A separate maintenance window will be announced for this release. The status and progress of the release will be communicated through this maintenance window.
Jun 10, 08:27 UTC
Investigating - During the HelloID release process, we identified an issue related to Access Management. As a result, we are required to postpone the 2026.06 release for WE until further notice.

This issue does not affect the current operation of the platform.
Jun 8, 14:46 UTC
Implementation of fix regarding JWKS document error using OpenID Connect applications
Completed - The scheduled maintenance has been completed.
Jun 10, 08:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 07:30 UTC
Scheduled - To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable.

This downtime will not affect any scheduled processes or planned executions during this period.
Jun 10, 07:17 UTC
Jun 9, 2026

No incidents reported.

Jun 8, 2026
HelloID Release 2026.06 TRAINING
Completed - The scheduled maintenance has been completed.
Jun 8, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 07:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2026.06 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Jun 1, 06:54 UTC
HelloID Release 2026.06 WUS
Completed - The scheduled maintenance has been completed.
Jun 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 07:01 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2026.06 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Jun 1, 06:56 UTC
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

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