Monitoring - We have identified that the issue was caused by pushing data to Elastic.
This issue has been solved.

We will keep monitoring the issue.

Jan 23, 2023 - 19:39 UTC
Investigating - There have been reports of long redirect and load times.
We are investigating the issue.

Jan 23, 2023 - 18:20 UTC
HelloID West Europe Operational
90 days ago
99.87 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Service Automation Operational
90 days ago
100.0 % uptime
Today
Access Management Operational
90 days ago
99.63 % uptime
Today
HelloID West America Operational
90 days ago
99.88 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Service Automation Operational
90 days ago
100.0 % uptime
Today
Access Management Operational
90 days ago
99.64 % uptime
Today
HelloID Training Operational
Provisioning Operational
Service Automation Operational
Access Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - This incident has been resolved.
We keep monitoring the situation.

Jan 26, 09:34 UTC
Monitoring - It seems that the remaining services are restored and recovered. We are monitoring the situation.

Please reach out to support at your local office if something is not recovered for your service.

Jan 25, 14:30 UTC
Update - Most of the HelloID services recovered, but some are still troublesome. Microsoft is working to recover the impacted services.

A part from https://status.azure.com/en-us/status/history/ :

Mitigation: We identified a recent change to WAN as the underlying cause and have rolled back this change. Networking telemetry shows recovery from 09:00 UTC onwards across all regions and services, with the final networking equipment recovering at 09:35 UTC. Most impacted Microsoft services automatically recovered once network connectivity was restored, and we worked to recover the remaining impacted services.

Go to the URL for the full article.

Jan 25, 13:32 UTC
Update - We are continuing to work on a fix for this issue.
Jan 25, 08:18 UTC
Identified - Microsoft 365 has an outage. It seems this causes problems for HelloID.
We keep investigating.

Jan 25, 08:18 UTC
Investigating - Currently, it is not possible to log into HelloID for some users. We are investigating the issue.
Jan 25, 07:14 UTC
Jan 25, 2023

Unresolved incident: HelloID Access Management - Long redirect and load times.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023
Resolved - This incident has been resolved.
Jan 16, 07:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 08:07 UTC
Update - We are continuing to work on a fix for this issue.
Jan 10, 15:45 UTC
Update - We will be releasing a hotfix according to the scheduled maintenance.
Jan 10, 14:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 10, 13:57 UTC
Investigating - At the moment we are investigating an issue where you receive an error when you request a product that should for example give you access to a certain group.
Jan 10, 13:43 UTC