Identified - Please notice for provisioning:

When creating a snapshot manually on a source system when the last data import was a scheduled one, HelloID now sees it as a scheduled snapshot. This behavior will start evaluation and enforcement after the snapshot is taken. When you manually import and then take a snapshot it will be seen as a manual snapshot.

Unfortunately we cannot hotfix this as dependencies block this. We are sorry for the inconvenience. We expect to have this solved in the next release.
May 6, 08:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 26, 18:27 UTC
Update - When attempting to login to HelloID using the AD IdP, login fails.
Apr 26, 15:01 UTC
Investigating - We are currently investigating this issue.
Apr 26, 14:59 UTC
HelloID West Europe Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Service Automation Operational
90 days ago
100.0 % uptime
Today
Access Management Operational
90 days ago
100.0 % uptime
Today
HelloID West America Operational
90 days ago
99.97 % uptime
Today
Provisioning Operational
90 days ago
99.96 % uptime
Today
Service Automation Operational
90 days ago
100.0 % uptime
Today
Access Management Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 14, 2021

No incidents reported today.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

Unresolved incident: Provisioning notice.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.