All Systems Operational
HelloID West Europe Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Service Automation Operational
90 days ago
100.0 % uptime
Today
Access Management Operational
90 days ago
100.0 % uptime
Today
HelloID West America Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Service Automation Operational
90 days ago
100.0 % uptime
Today
Access Management Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 28, 2022
Resolved - We updated the HelloID Authenticator app to resolve this issue.
The new version allows you to set the notification permissions on the app and will ask for this permission when not present on start-up. When permission is given it will send the push to verify notification just as before without the need of opening the app first.

Nov 28, 09:22 UTC
Identified - Currently we are experiencing a minor issue with the HelloID authenticator app on android version 13. The push to verify popup isn't shown as notification when the HelloID authenticator app is closed. Also the permission to enable notifications on the app is greyed out.
It only appears when the HelloID authenticator app is opened. So as work around please open the app. We're busy with solving this issue.

Nov 18, 15:17 UTC
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022
Completed - The scheduled maintenance has been completed.
Nov 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 19:01 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2022.11 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/

Nov 14, 06:55 UTC
Completed - The scheduled maintenance has been completed.
Nov 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2022.11 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/

Nov 14, 06:53 UTC