Our investigation shows that no customer databases were affected. All customer portals have been working normally throughout this time. Thank you for your patience. If you have any questions, please submit a ticket via the service desk.
Posted Oct 27, 2026 - 20:10 UTC
Investigating
We are currently experiencing an issue with HelloID. Some tenants are unavailable because the underlying database cannot be reached. The cause appears to be related to Azure, but we are still investigating. We will keep you updated on our progress. If you need more information, please submit a ticket via the service desk.
Posted Oct 27, 2026 - 15:18 UTC
This incident affected: HelloID West Europe (Provisioning, Service Automation, Access Management), HelloID West America (Provisioning, Service Automation, Access Management), and HelloID Training (Provisioning, Service Automation, Access Management).