Issues with HelloID portal access and login

Incident Report for HelloID

Resolved

Cloudflare has posted an update on their status page. It clearly shows that the issue is not in HelloID, but in firewalls that recently received a firmware update. According to Cloudflare, the issue needs to be resolved by the vendors of these firewalls.

https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

Posted Oct 27, 2026 - 13:59 UTC

Investigating

We are currently experiencing issues with access to HelloID portals and with logging in. We are investigating the cause. As soon as we know more, we will post an update here. Would you like to receive updates directly? Please create a ticket via our support portal.

Posted Oct 27, 2026 - 09:12 UTC

This incident affected: HelloID West Europe (Access Management).