Email delivery delay to @live.nl, @msn.com, @outlook.com and @hotmail.com

Incident Report for HelloID

Resolved

The incident has been resolved, mails are being delivered again.

Posted Aug 06, 2026 - 14:18 UTC

Investigating

We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider.

Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved.

Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.

Posted Aug 05, 2026 - 14:29 UTC

This incident affected: HelloID West Europe (Provisioning, Service Automation, Access Management).