Mitigation: We identified a recent change to WAN as the underlying cause and have rolled back this change. Networking telemetry shows recovery from 09:00 UTC onwards across all regions and services, with the final networking equipment recovering at 09:35 UTC. Most impacted Microsoft services automatically recovered once network connectivity was restored, and we worked to recover the remaining impacted services.
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Posted Jan 25, 2023 - 13:32 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 25, 2023 - 08:18 UTC
Identified
Microsoft 365 has an outage. It seems this causes problems for HelloID. We keep investigating.
Posted Jan 25, 2023 - 08:18 UTC
Investigating
Currently, it is not possible to log into HelloID for some users. We are investigating the issue.
Posted Jan 25, 2023 - 07:14 UTC
This incident affected: HelloID West America (Access Management), HelloID West Europe (Access Management), and HelloID Training (Access Management).