Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/
We apologize for any inconvenience caused.
Posted Jun 15, 2026 - 07:18 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2026 - 13:53 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 12, 2026 - 10:21 UTC
Update
Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms.
Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.
Posted Jun 12, 2026 - 09:12 UTC
Investigating
Some users have reported that they cannot access applications they should have access to.
We are currently investigating the issue. We will share an update as soon as we have more information.
Posted Jun 12, 2026 - 06:53 UTC
This incident affected: HelloID West Europe (Service Automation, Access Management), HelloID West America (Service Automation, Access Management), and HelloID Training (Service Automation, Access Management).