SA Self Service categories tiles not working properly

Incident Report for HelloID

Resolved

This incident has been resolved.

Posted Nov 15, 2023 - 10:45 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 15, 2023 - 08:24 UTC

Identified

At the moment the SA Self Service categories tiles are not working properly.
The issue has been identified and a hotfix will be applied tonight at 19.00 UTC for WE and tomorrow at 08.00 UTC for WUS.

Posted Nov 14, 2023 - 15:10 UTC

This incident affected: HelloID West Europe (Service Automation) and HelloID West America (Service Automation).