A fix has been implemented and we are monitoring the results.
Posted Jun 10, 2026 - 08:24 UTC
Identified
The issue has been identified, and a fix is scheduled to be implemented.
To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable. This downtime will not affect any scheduled processes or planned executions during this period.
We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.
Posted Jun 10, 2026 - 07:14 UTC
Investigating
SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.”
We are investigating the issue and will provide an update as soon as more information is available.
Posted Jun 08, 2026 - 14:24 UTC
This incident affected: HelloID West America (Access Management) and HelloID Training (Access Management).