The HelloID portals have been fully operational and stable for some time. No further impact has been observed, and this incident is now resolved.
Posted Jul 24, 2026 - 06:19 UTC
Monitoring
The HelloID portals are available again. We are continuing to monitor the service closely to ensure stability.
Microsoft Azure has reported that a recent change was strongly correlated with the issue and that rollback actions are currently in progress. Azure telemetry is showing initial signs of recovery, and Microsoft is monitoring service health and traffic recovery.
We are continuing to monitor the situation and will provide further updates as soon as more information becomes available.
Posted Jul 23, 2026 - 16:07 UTC
Update
HelloID is currently affected by an issue in the Azure West US region that is impacting web applications.
We are monitoring Azure’s status and will provide an update through this incident when new information is available.
Posted Jul 23, 2026 - 15:47 UTC
Investigating
We are currently experiencing an outage affecting the HelloID WUS login portals. We are investigating the root cause and will provide an update as soon as more information is available.
Posted Jul 23, 2026 - 15:05 UTC
This incident affected: HelloID West America (Provisioning, Service Automation, Access Management).