Issue causing HelloID evaluation and enforcement errors
Update - We are continuing to work on a fix for this issue.
Dec 10, 2025 - 12:19 UTC
Identified - We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix.
In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.
Dec 10, 2025 - 12:01 UTC
Uptime over the past 90 days. View historical uptime.
HelloID West Europe Operational
90 days ago
99.73 % uptime
Today
Provisioning Operational
90 days ago
99.73 % uptime
Today
Service Automation Operational
90 days ago
99.73 % uptime
Today
Access Management Operational
90 days ago
99.73 % uptime
Today
HelloID West America Operational
90 days ago
99.73 % uptime
Today
Provisioning Operational
90 days ago
99.73 % uptime
Today
Service Automation Operational
90 days ago
99.73 % uptime
Today
Access Management Operational
90 days ago
99.73 % uptime
Today
HelloID Training Operational
Provisioning Operational
Service Automation Operational
Access Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 11, 2025

No incidents reported today.

Dec 10, 2025

Unresolved incident: Issue causing HelloID evaluation and enforcement errors.

Dec 9, 2025
HelloID Release 2025.12 Training
Completed - The scheduled maintenance has been completed.
Dec 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2025.12 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Nov 27, 14:14 UTC
Dec 8, 2025
HelloID Release 2025.12 WE
Completed - The scheduled maintenance has been completed.
Dec 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2025.12 of HelloID.

Please check the release for more information.

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Nov 27, 14:13 UTC
HelloID Release 2025.12 WUS
Completed - The scheduled maintenance has been completed.
Dec 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 08:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2025.12 of HelloID.

Please check the release for more information.

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Nov 27, 14:12 UTC
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

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