HelloID On-Premise agent – connection recovery issue
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 2026 - 10:21 UTC
Identified - We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover.

You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html

We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.
Feb 21, 2026 - 09:56 UTC
Uptime over the past 90 days. View historical uptime.
HelloID West Europe Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Service Automation Operational
90 days ago
100.0 % uptime
Today
Access Management Operational
90 days ago
100.0 % uptime
Today
HelloID West America Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Service Automation Operational
90 days ago
100.0 % uptime
Today
Access Management Operational
90 days ago
100.0 % uptime
Today
HelloID Training Operational
Provisioning Operational
Service Automation Operational
Access Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 11, 2026

No incidents reported today.

Mar 10, 2026
HelloID Release 2026.03 Training
Completed - The scheduled maintenance has been completed.
Mar 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2026.03 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Mar 2, 10:42 UTC
Mar 9, 2026
HelloID Release 2026.03 WE
Completed - The scheduled maintenance has been completed.
Mar 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 19:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2026.03 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Mar 2, 10:42 UTC
HelloID Release 2026.03 WUS
Completed - The scheduled maintenance has been completed.
Mar 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 08:00 UTC
Scheduled - We will be performing scheduled maintenance. During this maintenance window, we will upgrade the services to version 2026.03 of HelloID.

Please check the release for more information

If you have any questions or issues please contact HelloID Customer support.
https://tools4ever-support.topdesk.net/
Mar 2, 10:41 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026
Built-in Azure AD Actions delayed
Resolved - A hotfix has been implemented, and the actions should now be executed successfully again.
We'll keep monitoring the situation.
Mar 2, 13:30 UTC
Identified - At the moment, the Built-in Azure AD Actions cannot be executed.
We are aware of the issue and are currently working on a hotfix to resolve it.

We apologize for the inconvenience.
Mar 2, 12:55 UTC
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
Email sending disabled on training tenants
Resolved - After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.
As a result, the precautionary measure to disable the mail functionality in the training tenants is no longer necessary. The mail functionality has therefore been re-enabled in the training tenants.
Feb 26, 14:14 UTC
Monitoring - We are currently experiencing issues with the delivery of emails to the domains @live.nl, @msn.com, @outlook.com, and @hotmail.com.

To restore our email reputation, we have disabled email sending from training tenants. This is a preventive measure to ensure that emails to these domains can be delivered correctly again as soon as possible.

For more information about the original incident, please refer to:
https://helloid.statuspage.io/incidents/n6pl5ykzxv45

We will keep you informed of further developments via the status page.
Feb 25, 11:05 UTC
Email delivery delay to @live.nl, @msn.com, @outlook.com and @hotmail.com
Resolved - After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.
Feb 26, 13:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 08:36 UTC
Investigating - We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider.

Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved.

Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.
Feb 24, 09:06 UTC
Feb 25, 2026
← Incident History Powered by Atlassian Statuspage