SA Agent connection issues
Incident Report for HelloID
Update
We are continuing to work on a fix for this issue.
Posted Sep 23, 2022 - 14:26 UTC
Update
We will be performing an update on Monday, September 26 to further improve SA agent stability.
The update will take place at 08:00 UTC for WUS and at 18:00 UTC for WE.

Note: This update will also release a new agent-version!!
Posted Sep 23, 2022 - 14:19 UTC
Identified
Currently we are experiencing issues with the SA Agent connections. We have been able to identify the issue after extensive reproduction.
A few enhancements have already been rolled out, more are being tested as we speak en will be rolled out as soon as possible.
In the mean time, if you experience issue, a restart of the SA Agent service resolves the issue for the time being.
Posted Sep 21, 2022 - 08:00 UTC
This incident affects: HelloID West Europe (Service Automation) and HelloID West America (Service Automation).