Provisioning notice

Incident Report for HelloID

Resolved

This issue has been resolved with the last release.

Posted Jun 21, 2021 - 08:46 UTC

Identified

Please notice for provisioning:

When creating a snapshot manually on a source system when the last data import was a scheduled one, HelloID now sees it as a scheduled snapshot. This behavior will start evaluation and enforcement after the snapshot is taken. When you manually import and then take a snapshot it will be seen as a manual snapshot.

Unfortunately we cannot hotfix this as dependencies block this. We are sorry for the inconvenience. We expect to have this solved in the next release.

Posted May 06, 2021 - 08:45 UTC

This incident affected: HelloID West Europe (Provisioning) and HelloID West America (Provisioning).